Terms and conditions

1. Provider

The service is provided by Progres Tatry, s. r. o., Tatranská Polianka 22, 062 01 Vysoké Tatry, company ID 47 515 538, OR OS Prešov, odd. Sro, vl. č. 30027/P. Location: Tatranská Lomnica 269, 059 60 Vysoké Tatry. Contact: info@lomniski.sk, +421 948 419 833.

2. Booking

You book a lesson through the form on the website, by e-mail or by phone. The form is a proposed date, not a payment. A booking is binding once we confirm it by e-mail or phone.

Lessons are private: we teach only the people who book together.

3. Price and payment

Prices are in euros and apply as shown in the price list on the website. We do not ask for online payment. You pay for the first lesson on site on the day of the lesson, in cash or by card at our terminal.

If after the first lesson you book another day (continuation), we collect the deposit or price in advance, in person on site. The same applies to further days.

4. Cancelling a booking

First lesson (pay on site): you can cancel free of charge up to 8:00 on the day of the lesson, by phone, WhatsApp or e-mail. If you do not cancel by 8:00 and do not show up, the slot is forfeited.

Next-day continuation (paid in advance): if you cancel up to 8:00 on the day of the lesson, we will refund the amount paid. If you cancel later or do not show up, the amount paid is forfeited and not refunded.

What counts is the time your cancellation reaches us (message or answered call). Under Act No. 102/2014 Coll., the consumer's 14-day right of withdrawal does not apply to leisure services with an agreed specific date.

5. First-lesson guarantee

If the first lesson does not work for you, tell the instructor on the slope after its first 55 minutes. You then do not pay for that lesson.

The guarantee applies to the first lesson only, not to next-day continuation.

With a 110-minute block the guarantee covers the first hour: if you stop after it, you pay nothing; if you carry on into the second hour, you pay for the whole block.

6. Cancellation by us and weather

If we cancel a lesson (strong wind, avalanche risk, resort closure, instructor illness), we will offer you a new date. If you have already paid, you may instead ask for a refund of the amount paid.

Ordinary bad weather that does not cancel the lesson (snowfall, frost) is not grounds for cancellation outside the rules in section 4.

7. Safety, children and liability

Skiing and snowboarding are risk sports; you take part at your own risk and follow the instructor's directions. We recommend accident and liability insurance.

A booking for a child is made by a parent or legal guardian, who is responsible for the child. A helmet is mandatory for children under 15. Children under four are taken only by agreement. We may refuse service to anyone under the influence of alcohol or drugs.

8. Equipment rental

You receive equipment in working order and return it in the condition you received it; normal wear is fine. You are responsible for loss or damage beyond normal wear and will pay the cost of repair or replacement. Equipment is returned the same day.

The helmet is free with a ski or snowboard course with us; without a course (including with rented equipment) it costs 7 €.

9. Complaints and disputes

Submit a complaint within 14 days of the service, in writing to info@lomniski.sk: who you are, what happened and what you ask for. We will handle it within 30 days.

If you are not satisfied with the outcome, you may contact the Slovak Trade Inspection (soi.sk) or another alternative dispute resolution body under Act No. 391/2015 Coll. EU online platform: ec.europa.eu/consumers/odr.

10. Personal data

We process personal data to the extent needed to handle your booking.

Details are in our Privacy policy.